1. Order Policy For same day processing, orders should be placed by 3:00PM (PST). Orders placed after 3:00PM (PST) will be processed the following business day. Please provide accurate billing and shipping information along with phone number and e-mail address in order to properly expedite your order and to notify you in case there is a problem.2. Shipping Policy Quoted shipping charge is based on your closest branch location. Please note that due to stock availability for each branch, 1) actual shipping charge on order may change 2) orders may take 2 or 5 business days to ship 3) Some items in your order may deliver with one or more separate shipments on different date.3. Cancellation Policy If you wish to cancel your order, please notify us immediately. Request to cancel your order must be made within 12 hours of the time the order was placed. Otherwise a cancellation fee of $30.00 or 10% (whichever is greater) will be charged. A cancellation fee will also be charged if your order is returned to us because of incorrect address provided or is refused upon delivery.4. Payment Options We accept the following credit cards, Visa and MasterCard. Your Credit Card Charge will appear as Soint Tech. 5. Warranty and Return Merchandise
Authorization Warranty Terms - Soint Tech provides 1-year limited manufacturer’s warranty.- Soint Tech's warranty is extended
only to the original purchaser. - The warranty only covers defects in
materials or workmanship, and does not cover damages resulting from misuse,
abuse, neglect, mishandling, faulty assembly, alteration, modification, power
surge, or other damages attributed to acts of God. - All exchanges must be received by
Soint Tech within 30 days of the purchase invoice date. - Soint Tech will not provide a refund
- only store credit is allowed. - Shipping and Handling charges are non-refundable. - Soint Tech will charge a 30.0%
restocking fee for all returned items. - Requests for product repair or
replacement will be processed in approximately 3 to 4 weeks upon Soint Tech's receipt of the product. - There are no advanced replacements. - Exchange or return will not be
accepted unless pre-authorize by our RMA department. Request for Return
Merchandise Authorization (RMA) number must be made within 3 business days from receipt of order. - We must receive return merchandise
within 7 business days after RMA Number has been issued. Return freight charges
are prepaid by customer. Collect shipments will be refused. - Soint Tech will only provide an
exchange for a product that 1) is in its original condition, 2) contains all accompanying parts, and 3) is unopened in its original package. - Returning merchandise must be sent
back in its original factory condition and packaging. We cannot accept items
that are not in original factory condition. The return item must have the
original hairnet, labels and tags still attached and undamaged. Items altered
in any way will not be accepted. Do not mark, tape or attach anything which may
cause damage to the original packaging box. Damaged packaging box will not be
accepted for return. - The repaired or replaced product will
be returned to the purchaser by Soint Tech within US only (Except AK, HI) by
UPS ground only with no exceptions. Please ensure that the return address is
deliverable by UPS (P.O. Box return addresses will not be accepted). - In the event the customer's product
(delivered via UPS, Fed Ex, DHL, or USPS) is returned or refused by Soint Tech,
the customer is responsible for all shipping and handling charges without any
exceptions. This also applies to all verbal and written orders.
6. Return Merchandise Authorization ("RMA") In the event that you wish to exchange or return your purchase, please thoroughly read the following. You must adhere to the policy below, or your request for exchange or return will be denied. In order to have your merchandise repaired or replaced under warranty, you must fill out a RMA Request form and fax it to 310-774-3918 then, contact Soint Tech's RMA department and obtain a RMA number. In order to have your merchandise repaired or replaced under warranty, the original purchaser must 1)
present a sales receipt or other proof of purchase from Soint Tech 2)
indicate the purchaser's company name, shipping address, telephone number, and
RMA number 3)
deliver the product prepaid to Soint Tech 400 Crenshaw Blvd. Suite #103,
Torrance, CA 90503. 7. Privacy Policy Protecting personal and financial information is a top priority at Soint Tech and we have made every effort to provide you peace of mind. All personal and financial information acquired by Soint Tech is used to process your order. We do not sell or share any personal information to third party marketers and will only share information that is required to process your order; third-party banking and distribution institutions handle credit card transactions and order fulfillment. They are under strict obligations to keep your personal information private.
Specifications may change without prior notice. We are not responsible for any typographical error. Some images are simulated, not representing actual product. Some product packages do not include everything you see on the picture. |
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